2 January 2023

Outsourced or In-House IT Support

By Candi Bowen-195 Views-No Comment

Outsourced or In-house IT Support

As a business owner when deciding on which type of IT Support to use can be a difficult task. As IT is a core business function, getting it right or wrong can have disastrous effects for any organisation. IT can expose your organisation to threats and persons with ill intent, which means getting it right is important.

When choosing IT Support you have two options, Outsourced or In-house IT Support. According to investopidia.com, “Outsourcing is the process of hiring an outside organization that is not affiliated with the company to complete specific tasks. Insourcing, on the other hand, is a business practice performed within the operational infrastructure of the organization.” Below we have identified how outsourcing IT differs from in-house IT and the process of choosing an outsourced IT provider.

Outsourcing IT

The blog explodingtopics.com reported that “IT services make up 72% of all global outsourcing contract values (ISG) Of the $92.5 billion in contracts generated by global outsourcing firms, $66.5 billion came from information technology (IT) services.” This means that many companies choose to use this form of business operations to advance their business.

More Experience

Outsourcing gives companies the opportunity to choose from a pool of experience. This is one of the reasons for outsourcing any project. It provides access to expert knowledge and experience that present employees may not have. Outsourced companies work with numerous clients, which allow them to encounter many issues and how to resolve these issues on a daily basis.

Frees up time for more important task

When you outsource your IT planning and execution, you can devote more time and energy to the important business matters that require full focus and attention.

Cost Efficient

You can request specific and bespoke services from your IT Provider which comes at a set cost. According to your budget, you can reduce or increase the cost and services to best suit the needs of the company. The best thing is, there is no need to pay for any training of your IT persons. It is the outsourcing company that trains their employees about recent techniques and programs. Another cost effective advantage is the reduction in the size of your personal. You will not have the hassle of hiring new personnel. The huge overhead cost of full time employees would be cut significantly. This frees up cash flow and spending power.

Less Control

As the base of the IT department is not located directly on site, companies will experience having less control of simply going to an in-house IT Department. Accountability is now in the hands of an external provider who may not have the company values imbedded in the heart of their company.





“An in-house IT support team is most ideal for large enterprises who have more personnel” as reported by htl.london. The in-house IT department gives:

Full control

You will have full control of all operations with In-house IT Support. You will also have personnel who have the values and insider knowledge of company culture who can help support the business.

Smooth Communication Flow

Full control allows for Smooth Communication Flow as this facilitates complete authority by the company over the IT Department. Any internal communication would be direct and less likely to be missed. You can also  approach an In-house IT Support person with any question or queries and you can get immediate answers.

More Expensive

The expense for in-house IT Support comes from the hiring and training of employees. In IT, being up to date on the latest technology certifications is important and sometimes detrimental for businesses. This is an investment that a company may be putting into a person who may not stay long term with the organization.

Limited Expertise

All knowledge is based on what problems the current in-house IT team previously faced. Any new issues or projects the company wish to undertake, the current personnel would be limited in what knowledge they can offer.

The Process of Choosing Outsourced IT

According to statista.com “the Segment IT Outsourcing worldwide is projected to grow by 8.07% (2023-[yearend]) resulting in a market volume of US$587.30bn in 2027.” To capitalize on this and choose a good outsourced provider, we have outlined steps to make the process easier.

  • Identify what your company needs are. What services would best suit the advancement of your organization.
  • Get online and research companies and what they have to offer. Look at reviews, call and get a consultation. Ask questions.
  • Reach out to more than one provider and choose one with a good fit for your organization.
  • Make an IT Plan which includes business continuity.
  • Execute the plan. Continuous evaluation and monitor results.

The thought of choosing can be intimidating but hopefully this blog gives a clearer picture, of Outsourced or In-house IT Support and how either can benefit your company.